Customs, Duties, & Import Fees

Shipping from Canada

1st AB Med Supplies is proudly based in Edmonton, Alberta, Canada. We ship medical supplies and healthcare products across Canada and internationally.

When ordering products outside of Canada, your shipment may be subject to customs duties, taxes, brokerage fees, import permits, or other charges imposed by your country's customs authority. These charges are separate from the shipping fees paid at checkout and are the responsibility of the customer. Customs authorities in each country determine whether fees apply and how much may be charged.

Canadian Orders

Orders shipped within Canada generally do not incur customs duties or import fees. Applicable federal and provincial sales taxes will be charged according to the destination province or territory.

International Orders

If your order is shipped outside Canada, your local customs office may assess:

  • Import duties

  • Value-added tax (VAT)

  • Goods and Services Tax (GST)

  • Customs clearance fees

  • Brokerage fees charged by courier companies

  • Other government-imposed import charges

These fees vary by country, product category, shipment value, and local regulations. Unfortunately, 1st AB Med Supplies cannot predict or control these charges. Customers are encouraged to contact their local customs office for information regarding potential fees before placing an order.

Customs Delays

International shipments may occasionally experience delays due to customs inspections or clearance procedures. While we work hard to ensure orders are shipped promptly, 1st AB Med Supplies is not responsible for delays caused by customs agencies, border inspections, or import processing requirements.

Refused or Unclaimed Shipments

If an international shipment is refused by the recipient or returned due to unpaid customs fees, duties, taxes, or failure to clear customs, any return shipping charges, customs charges, brokerage fees, or carrier fees incurred will be deducted from any eligible refund.

Original shipping charges are non-refundable.

Product Restrictions

Certain medical products may be restricted, regulated, or require permits in some countries. It is the customer's responsibility to ensure that products ordered can be legally imported into their destination country.

1st AB Med Supplies is not responsible for shipments delayed, seized, confiscated, or rejected by customs authorities due to local import regulations.

Customs Documentation

To comply with international shipping regulations, all international orders are declared at their actual purchase value and accurately described on customs documentation. We cannot mark shipments as "gifts" or declare lower values than the actual purchase price.

Questions?

If you have questions regarding international shipping, customs documentation, or import requirements, please contact our team before placing your order:

1st AB Med Supplies
Website: www.1stabmedsupplies.com
Email: info@1stabmedsupplies.com
Phone: (780) 701-7501

We are happy to help provide shipment information; however, customs duties, taxes, and import fees remain the responsibility of the purchaser.