Throughout these Terms of Service, the terms "1st AB Med Supplies," "we," "us," and "our" refer to 1st AB Med Supplies and its affiliated operations.

By accessing our website, purchasing products, booking services, requesting consultations, or otherwise using our website and services, you agree to be bound by these Terms of Service.

If you do not agree with these Terms, please do not use our website or services.

1. Eligibility

By using our website, you represent that:

• You are at least the age of majority in your province or territory of residence.
• You have the legal capacity to enter into binding agreements.
• Any information you provide is accurate, current, and complete.

You are responsible for maintaining the confidentiality of any account information and passwords associated with your account.

2. Products and Services

1st AB Med Supplies provides healthcare and medical products, including but not limited to:

• Incontinence products
• Ostomy supplies
• Compression garments
• Orthopaedic braces and supports
• Mobility aids
• Bathroom safety equipment
• Daily living aids
• Wound care products
• Respiratory supplies
• Diagnostic equipment
• Other healthcare-related products and services

We reserve the right to modify, discontinue, substitute, or limit any product or service without notice.

Product images, descriptions, colors, specifications, and dimensions are provided for reference only and may vary from the actual product.

3. Medical Disclaimer

Products sold by 1st AB Med Supplies are not intended to replace professional medical assessment, diagnosis, treatment, or recommendations from qualified healthcare professionals.

Customers should consult their physician, nurse practitioner, pharmacist, therapist, or other healthcare provider before selecting or using medical products.

1st AB Med Supplies does not guarantee treatment outcomes, symptom improvement, funding approval, or insurance coverage.

4. Orders

All orders are subject to acceptance and availability. Submission of an order does not guarantee acceptance.

We reserve the right to:

• Refuse any order
• Cancel any order
• Limit quantities
• Request additional verification
• Correct pricing errors
• Refuse service where fraud is suspected

If an order cannot be fulfilled, we will attempt to notify the customer using the information provided during checkout.

5. Pricing and Payment

All prices are displayed in Canadian Dollars (CAD) unless otherwise stated. Prices are subject to change without notice.

Customers are responsible for:

• Applicable sales taxes
• Shipping charges
• Customs duties
• Brokerage fees
• Import taxes
• Government fees

Payment must be successfully processed before an order is shipped.

We reserve the right to refuse transactions that appear fraudulent or unauthorized.

6. Funding Programs and Insurance Coverage

1st AB Med Supplies may assist customers with products eligible under programs including:

• AADL
• NIHB
• Veterans Affairs Canada
• WCB
• Private Insurance Providers
• Greenshield
• Other third-party funding programs

Coverage decisions are made solely by the funding provider.

1st AB Med Supplies does not guarantee funding approval, reimbursement, coverage amounts, or processing timelines.

Customers remain responsible for any balances not covered by funding programs or insurers.

7. Shipping and Delivery

All shipping and delivery timelines are estimates only and are not guaranteed.

We are not responsible for delays caused by:

• Weather
• Shipping carriers
• Customs agencies
• Government inspections
• Import restrictions
• Regulatory reviews
• Labour disruptions
• Events beyond our reasonable control

Complete shipping details are outlined in our Shipping Policy.

8. International Orders and Customs

International shipments may be delayed by customs authorities.

Failure to pay customs charges or provide required documentation may result in shipment delays, return of goods, shipment refusal, or destruction of goods by customs authorities.

Refunds may not be available in these circumstances.

9. Returns and Exchanges

Returns and exchanges are subject to our Returns & Exchanges Policy.

Due to health and safety regulations, many healthcare and personal-use products cannot be returned once opened, used, worn, or removed from their original packaging.

Please review our Returns & Exchanges Policy before making a purchase.

10. Product Availability

Inventory levels displayed on the website may not always reflect real-time stock availability.

We reserve the right to:

• Backorder products
• Substitute equivalent products where appropriate
• Cancel orders for unavailable products
• Limit quantities purchased

If a product becomes unavailable after purchase, customers will be notified and offered available options.

11. Intellectual Property

All website content including logos, branding, product images, graphics, documents, text, layouts, and educational materials are the property of 1st AB Med Supplies or their respective owners and are protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

12. User Conduct

You agree not to:

• Use the website unlawfully
• Submit false information
• Attempt unauthorized access
• Interfere with website functionality
• Upload malicious software
• Use automated systems to scrape website data
• Infringe on intellectual property rights

Violation of these Terms may result in suspension or termination of access.

13. Product Reviews and Feedback

By submitting reviews, comments, testimonials, photographs, or other content, you grant 1st AB Med Supplies a non-exclusive, royalty-free, perpetual right to use, reproduce, publish, and display such content for marketing, educational, or business purposes.

We reserve the right to remove content that is unlawful, misleading, abusive, offensive, or otherwise inappropriate.

14. Limitation of Liability

To the fullest extent permitted by law, 1st AB Med Supplies shall not be liable for any indirect, consequential, special, incidental, punitive, or business-related damages, including loss of profits, revenue, data, or business interruption.

This includes claims arising from:

• Use of our website
• Use of our products
• Delayed shipments
• Funding program decisions
• Customs delays
• Product availability issues

Our maximum liability shall not exceed the amount paid by the customer for the product giving rise to the claim.

15. Indemnification

You agree to indemnify and hold harmless 1st AB Med Supplies, its directors, officers, employees, contractors, affiliates, and service providers from any claims, liabilities, damages, losses, costs, or expenses arising from:

• Your use of our website
• Violation of these Terms
• Violation of applicable laws
• Misuse of products purchased through our website

16. Disclaimer of Warranties

Except where prohibited by law, all products and services are provided "as is" and "as available."

We make no guarantees regarding:

• Product suitability
• Funding approvals
• Insurance coverage
• Website availability
• Uninterrupted service
• Error-free operation

Manufacturer warranties, where applicable, remain the responsibility of the manufacturer.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein.

Any disputes shall be subject to the exclusive jurisdiction of the courts of Alberta, Canada.

18. Changes to Terms

We reserve the right to modify these Terms of Service at any time.

Updated versions will be posted on our website and become effective immediately upon posting.

Continued use of our website constitutes acceptance of any revisions.

19. Contact Information