Refund policy
Returns & Exchanges Policy
At 1st AB Med Supplies, we strive to ensure every customer receives the right product and excellent service. Due to the nature of many healthcare and personal-use products, certain restrictions apply to returns and exchanges.
Please review this policy carefully before making a purchase.
Return Eligibility
Most new, unopened, and unused items may be returned within 30 days of delivery.
To be eligible for a return, items must:
- Be unused and in original condition
- Be returned in original packaging
- Include all accessories, manuals, and components
- Have all tags and labels attached
- Be accompanied by proof of purchase
Items returned without proof of purchase may not be eligible for a refund.
How to Initiate a Return
To request a return, please contact our team before sending any items back.
Please include:
- Order Number
- Customer Name
- Item(s) Being Returned
- Reason for Return
- Photos (if applicable)
Returns sent without prior authorization may not be accepted.
Return Shipping
Customer Responsibility
Customers are responsible for return shipping costs when:
- Incorrect product was ordered
- Product is no longer needed
- Change of mind
- Incorrect size selected
- Product preference
Original shipping charges are non-refundable unless the return is due to our error.
Covered by 1st AB Med Supplies
- Incorrect item shipped
- Defective product received
- Product damaged prior to shipment
- Shipping error by our team
We will provide a prepaid return shipping label when applicable.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery.
Photos of the item, packaging, and shipping label may be required.
Health & Safety Notice
For health and safety reasons, many medical products cannot be returned once opened, worn, used, altered, or removed from their original packaging.
This includes, but is not limited to:
- Compression garments
- Incontinence products
- Ostomy supplies
- Catheters
- Wound care products
- Braces and supports
- Mastectomy products
- Personal protective equipment (PPE)
Opened, worn, or used healthcare products are not eligible for return, exchange, or refund unless defective or supplied in error.
Non-Returnable Items
- Incontinence products
- Ostomy supplies and accessories
- Catheters and urological supplies
- Compression stockings and garments
- Mastectomy products
- Wound care products
- Personal protective equipment (PPE)
- Breast pumps
- Custom-fitted products
- Custom-ordered products
- Lift chairs
- Scooters
- Power wheelchairs
- Hospital beds
- Specialty mattresses
- Pressure prevention products
- Clearance items
- Gift cards
- Special order products
- Final sale items
Funding Program Purchases
Products purchased through:
- AADL
- NIHB
- Veterans Affairs Canada
- WCB
- Private Insurance Programs
may be subject to additional return restrictions based on program requirements and manufacturer policies.
Refunds
Once a returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Refunds are issued to the original payment method.
- Processing typically occurs within 5–10 business days.
- Financial institutions may require additional time to post the refund.
Original shipping charges are generally non-refundable unless the return resulted from our error.
Contact Us
1st AB Med Supplies
15020 116 Avenue NW
Edmonton, Alberta T5M 3T4
Canada
Phone: 780-701-7501
Email: info@1stabmedsupplies.com
We reserve the right to modify this policy at any time without prior notice. All returns remain subject to inspection and approval by 1st AB Med Supplies.
