We provide medical supplies including incontinence products, ostomy supplies, compression garments, orthopaedic braces and supports, mobility aids, bathroom safety products, wound care supplies, daily living aids, respiratory supplies, diagnostic products, and other healthcare-related items.

Our main location is:

1st AB Med Supplies
15020 116 Avenue NW
Edmonton, Alberta T5M 3T4
Canada

Yes. We offer support with product selection, fittings, education, troubleshooting, and funding guidance. Appointments are recommended so we can provide dedicated time and personalized support.

Walk-ins may be available, but appointments are recommended for compression fittings, ostomy support, incontinence consultations, mobility equipment guidance, and funding-related questions.

Yes. We can help with product type, absorbency level, sizing, fit, leakage concerns, overnight needs, and sample options when available.

Yes. We can assist with pouching system options, accessory education, product compatibility, leakage troubleshooting, skin barrier options, and ordering support.

Yes. We offer support with ready-to-wear compression measurements, fit checks, product education, and guidance on proper donning and doffing. Custom compression products may require additional measurements and processing time.

Yes. We can help customers select braces and supports for knees, ankles, wrists, back, shoulders, and other needs based on product features, fit, and general support requirements.

Yes. We can help customers choose mobility aids, walkers, rollators, canes, bath chairs, transfer benches, raised toilet seats, commodes, and other safety products based on general needs and product features.

We provide support and guidance for funding programs such as AADL, NIHB, WCB, Veterans Affairs Canada, Greenshield, and private insurance where applicable. Coverage depends on the program, product, eligibility, documentation, and approval requirements.

No. Funding and insurance approvals are determined by the funding provider or insurer. 1st AB Med Supplies cannot guarantee approval, reimbursement amount, processing timelines, or eligibility.

Please bring any prescriptions, referrals, approval letters, benefit cards, claim numbers, insurance details, or product information you have available.

Yes. We ship across Canada using trusted carriers. Delivery times vary depending on destination, product availability, carrier timelines, and weather or service disruptions.

We may ship select products internationally where legally permitted. International customers are responsible for customs duties, taxes, brokerage fees, import permits, documentation, and regulatory or prescription requirements in their country.

Yes. International shipments may be delayed due to customs inspections, regulatory reviews, import permits, prescription verification, government agency holds, or other requirements outside of our control.

Some unopened and unused items may be eligible for return within the return window. However, many healthcare and personal-use products cannot be returned once opened, worn, used, altered, or removed from original packaging due to health and safety reasons.

Non-returnable products may include incontinence products, ostomy supplies, catheters, wound care products, compression garments, braces and supports, PPE, custom items, special orders, clearance items, and products marked final sale or non-returnable.

No. Our product consultations and website information are for general educational and product-selection support only. They do not replace medical advice, diagnosis, treatment, or assessment from a qualified healthcare professional.

Yes. Customers should consult their physician, nurse practitioner, pharmacist, therapist, nurse, or other qualified healthcare provider before selecting or using medical products, especially if they have a medical condition or are unsure what product is appropriate.